Reference

Legal framework that protects your account and payments

When you open an account at satria77, you enter into a legal relationship with our platform.

Account terms in EnglishPayment verification proceduresSupport contact paths documented
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satria77 Legal framework that protects your account and payments
LEGAL ASSISTANCE

Contact us for account terms or policy questions

Team online

Email support

Reach our legal and compliance team at [email protected]. We respond to account queries, payment disputes, and policy clarifications within one business day during Jakarta business hours.

Live chat

Open the chat box in your account lobby or on this site. Our team handles urgent legal or account-status questions in real time, available 09:00–21:00 Jakarta time, seven days a week.

Account settings

Review your full account terms, data permissions, and transaction history directly in your satria77 account under Settings > Legal & Privacy. Request changes to your data consent here.

DATA & SECURITY

How we handle your account information and security

Account security verification

When you open an account, we verify your identity through government ID and phone number. This step protects both your account and our compliance record. We store this data encrypted and separate from your gameplay activity.

Payment verification process

Every deposit via DANA, OVO, GoPay or QRIS is logged with your payment account name. Withdrawals require re-verification of your registered payment method to prevent unauthorised transfers.

Cookie and tracking consent

We use cookies to keep you logged in, remember your preferences, and track how you use the lobby. You can manage cookie consent in your browser settings or request a full disclosure from our privacy contact.

Data retention timeline

Account records, transaction history and identity verification documents are kept for seven years after your last activity, as required by local law. You can request deletion or export of your data in writing.

Third-party data sharing

We share your payment details only with your chosen payment provider (DANA, OVO, GoPay or QRIS) and with our licensed banking partner for settlement. We never sell your personal data.

Request account changes

To update your registered payment method, change your phone number on file, or request a data export, email [email protected] with your account username. Requests are processed within five working days.

Frequently asked questions about account terms and your data

Contact your payment provider first—they handle the dispute on their end. Then email our support team at [email protected] with your transaction ID and a description. We review the transaction log and account activity, then work with your payment provider to resolve it within ten business days.

We retain your account records, transaction history, and identity verification documents for seven years after closure, as required by Indonesian law. You can request deletion of non-essential personal data immediately by contacting [email protected].

Yes. Log into your account and go to Settings > Legal & Privacy > Download my data. You'll receive a full export of your profile, account history, and payment records. Alternatively, email [email protected] with your username and receive it within five working days.

Go to your satria77 account, then Wallet > Payment Methods > Edit. Select your new DANA, OVO, GoPay or QRIS account, verify it with a small test transfer, and confirm. The change takes effect on your next withdrawal request.

No. We do not share your account data, payment details or gameplay history with other platforms. We only share payment information with your chosen provider and our banking partner for transaction settlement and regulatory compliance.

If you believe your account balance is incorrect, contact live chat or email [email protected] with your account username and the date of the discrepancy. We audit your transaction log, confirm the balance with our backend, and correct any system errors within one business day.

The complete Terms of Service, Privacy Policy, and Account Agreement are linked in the footer of satria77.xyz. You also receive them by email when you register. For a printed copy or clarification on any section, email [email protected].

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